Privacy Policy

Origo Corporate Services Limited (“we”, “us”, “our”) is committed to complying with the Personal Data (Privacy) Ordinance (Cap. 486) (“the Ordinance”) and to ensuring that our staff observe the highest standards of security and confidentiality. This Policy explains how we collect, use, retain, transfer and protect your personal data when operating www.origocs.hk.

1. Personal Data We Collect

Depending on how you use this website, we may collect the following data that can identify you:

  • Contact data: name, email address, telephone number, delivery address;

  • Account data: username and password;

  • Transaction data: order records and payment-related information (we do not directly store full credit card numbers; payments are processed by third-party payment service providers);

  • Technical data: IP address, browser type, device identifiers, and browsing behaviour collected through cookies.

We collect only the data necessary to fulfil the purposes set out below and do not collect data excessively.

2. Personal Information Collection Statement (PICS)

2.1 Purposes of Collection

We may collect and use your personal data for one or more of the following purposes:

  • processing and managing your orders, payments, deliveries and after-sales service;

  • creating and managing your website account;

  • responding to your enquiries, complaints or customer service requests;

  • conducting aggregate statistical analysis of website usage (in a non-identifiable manner);

  • sending you direct marketing communications — separate consent required, see section 6;

  • complying with legal or regulatory requirements.

2.2 Whether Provision of Data is Obligatory

Obligatory data: fields marked with an asterisk (*) on collection forms. If you fail to provide such data, we may not be able to process your order, open an account or provide the relevant products or services to you.

Voluntary data: fields not marked with an asterisk are voluntary. Your failure to provide them will not affect your use of the basic services on this website.

2.3 Classes of Transferees

We may transfer or disclose your personal data to the following classes of persons to fulfil the purposes above:

  • logistics and delivery service providers (for delivering orders);

  • third-party payment service providers (for processing payments);

  • service providers assisting us in operating the website, providing technical support or data analytics;

  • our professional advisers (such as lawyers and accountants);

  • persons to whom disclosure is required by law or by lawful request of law enforcement authorities.

We will not provide your personal data to third parties for their own direct marketing purposes in return for money or other property benefits.

2.4 Retention Period

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Generally:

  • account data: deleted within 24 months after you close your account;

  • transaction records: retained for 7 years to comply with statutory tax and accounting record requirements;

  • unsuccessful job application data (if applicable): retained for 24 months.

2.5 Access and Correction Rights

Under the Ordinance, you have the right to request access to and correction of the personal data we hold about you. To exercise this right, please contact our Data Protection Officer in writing (contact details in section 9). We may charge a fee permitted by the Ordinance for processing an access request.

3. Minors

This website is not directed at minors. We do not knowingly collect personal data from children under 13 without parental or guardian consent. If you believe we have inadvertently collected a child’s data, please contact us to arrange deletion.

4. Cookies and Similar Technologies

4.1 How We Use Cookies

This website uses cookies and similar tracking technologies to:

  • maintain your login status and shopping cart functionality (strictly necessary cookies);

  • analyse website traffic and usage patterns (analytics cookies);

  • display advertising relevant to your interests (advertising cookies).

4.2 Data Collected Through Cookies

We may collect through cookies your IP address, browser type, pages viewed, time spent and click behaviour. Some cookies may collect data that can identify you.

4.3 Consequences of Not Accepting Cookies

You may refuse cookies through your browser settings. Please note: if you refuse strictly necessary cookies, some functions of this website (such as logging into your account or checking out) may not work properly. Refusing analytics or advertising cookies will not affect your use of the core functions of this website.

4.4 Disclosure to Third Parties

The analytics service providers we use (e.g. Google Analytics) may receive your browsing data through cookies. Such third parties have their own privacy policies, and data transferred to them may no longer be protected by this Policy.

5. Security Measures

We take practicable steps to protect your personal data against unauthorised or accidental access, processing, erasure, loss or use, including:

  • encrypting data submitted through online forms using SSL/TLS;

  • restricting access to personal data to authorised staff only;

  • regularly reviewing and updating security measures.

However, internet transmission is not absolutely secure, and we cannot guarantee absolute security of data in transit.

6. Direct Marketing

If you choose to consent to our use of your personal data (including name, email address and telephone number) to send you promotional information about Origo Corporate Services’s products, services, offers or events, we will obtain your consent separately and clearly at or before the time of collection.

You have the right to refuse future marketing communications at any time, free of charge. You may exercise this right by:

  • clicking the “unsubscribe” link in marketing emails; or

  • contacting our Data Protection Officer (see section 9).

Even if you have previously consented, you may change your mind at any time.

We will not provide your personal data to third parties for their own direct marketing purposes unless we have obtained your written consent.

7. Data Accuracy

We take reasonable steps to ensure that personal data we hold is accurate and up to date. If your data changes, please update it through your account settings or contact us for assistance.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or operational practices. The latest version will be published on this page with an effective date. We will notify you prominently of material changes.

9. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal data, or exercise your right to opt out of direct marketing, please contact:

Data Protection Officer
Origo Corporate Services Limited
Address: Room C16, 5/F, Precious Industrial Centre, 18 Cheung Yue Street, Cheung Sha Wan, Hong Kong
Email: info@origocs.hk

If you are dissatisfied with our response, you have the right to complain to the Office of the Privacy Commissioner for Personal Data (website: www.pcpd.org.hk).

Effective Date: 18 Sep 2026
Last Updated: 5 Nov 2026